FAQS
Product/Order FAQS
Q: What type of products do you offer?
A: We offer high quality sublimation and laser engraving blanks that we have personally tested for quality and durability.
Q: Do you have tutorials on how to use your blanks?
A: Yes! We have many tutorials and videos for different blanks offered on our site. You can also request a tutorial for specific products if there hasn't been one done already. All tutorial videos that have been posted can be found in the Facebook group under the "Featured" tab.
A: ALL of the laser cut blanks we offer will include a template. Many other products will also include templates, and will be emailed to the provided email address on the order once the order has been shipped.
Some items do not include templates due to the variation in sizing on these products. It is recommended to measure each blank before sizing designs for them to account for any variations.
Q: What are laser cut blanks?
A: Laser cut blanks are sublimation mdf (hardboard) or sublimation acrylic that are cut with my laser cutting machine. Sublimation acrylic is offered in white or clear options. Sublimation mdf is a type of wood with a sublimation ready surface. We offer many different shapes and options for laser cut blanks.
A: Yes, usually! We will do our best to accommodate custom shape requests for sublimation mdf and sublimation acrylic shapes. If you are looking for custom shapes, please send us a custom request.
Q: Can I cut my own shapes for the designs that you offer with the template if I own a laser?A: No, all of the templates that are provided with the purchase of our blanks are NOT for personal use to cut your own blanks. All blanks must be purchased from our site or Etsy shop. Templates are provided for design sizing purposes only.
Q: What does RTS mean?A: RTS means the item is ready to ship! These items are in stock and do not require additional processing time. In general, these items will ship out within 1 business day of placing your order. (actual turnaround time may vary slightly depending on order volume.)
Q: What is a Buy-In?
A: A buy-in is when orders are collected for a specific product that allows a larger amount to be purchased in bulk and as a group. This provides everyone with lower costs for purchasing items without having to purchase bulk quantities themselves. Buy-Ins typically last around 2 weeks, then it is closed to new orders and the bulk product will be ordered. Many Buy-Ins have long turnaround times, but all estimated time frames will be provided before ordering. Please pay attention to the estimated timeline for your items when placing your orders.
Q: What is a Preorder?
A: Preorders are opened when bulk quantities of a product have already been ordered, but are awaiting arrival to our company. Occasionally, products will have preorders opened for them due to high demand shown after a bulk order has already been placed. Estimated time frames for preorders to arrive also vary considerably depending on the product. Please make sure to pay attention to the estimated time frame provided when making your purchase.
A: Updates can be found in our Facebook group often. We will also update blog posts here on the website with any product updates when necessary. An email newsletter will be starting soon as well for updates, new products, sales, and more.
A: Yes, you can get order status information including tracking number from the confirmation emails that are automatically sent to you when your order has been updated. In addition, by creating an account on our website, you can login and view order information under your account.
A: Yes, we do! You will receive rewards for purchases made on our website when logged into your account. There are different options for using these rewards for future purchases once you have earned enough. You can sign up for a rewards account by clicking the Present icon in the bottom right hand corner of any screen on our website.
Shipping FAQS
Q: Where do you ship from?
A: We ship from smack in the middle of the US, in Nebraska! Your order will come from our single family small business packed with attention and care.
Q: Do you offer local pickup?
A: Yes! Local pickup is available for anyone in the area by appointment after your order has been fulfilled and is ready for pickup. Local pickups are offered by appointment ONLY and only on business days (no weekend pickups).
- RTS: within 1 business day
- Laser cut blanks: ~7-10 business days. (blanks are cut to order and processing times vary depending on order volume and items ordered)
- Preorders: Varies. Please see preorder product description for estimated arrival.
- Buy-Ins: Varies. Please see buy-in product description for estimated arrival.
Q: What are the shipping services offered?
A: We offer US shipping with UPS and USPS. Worldwide shipping is offered through UPS, USPS, and DHL.
A: Yes! We offer free shipping on all in stock product orders of $149 or more within the contiguous United States (lower 48), after any sales or coupons have been applied.
Certain restrictions apply:
- Certain large items do not qualify (these items will include a note in their description that they do not qualify for free shipping.)
- Preorder and buy-in items do NOT qualify for free shipping.
- Free shipping is only available to addresses located within the lower 48 states of the United States.
A: In many cases, yes, depending on your address. Some services do not deliver to all addresses. If the "Free Shipping" option is chosen, you will not be able to choose which service is used and will be at the discretion of ACC Sublimation Blanks.
Q: Where can I find the tracking information for my order?A: An email is sent to the provided email address with the order tracking information. Make sure you check your spam/junk folders as well. Emails will be sent from Shopify or ACC Sub Blanks.
Q: What if my package was damaged or is lost/stolen?
A: A claim will need to be submitted to the shipping company that your order was shipped through.
Designers/Design FAQS
Q: Do you offer any designs that fit the blanks offered in your shop?
A: Yes! We offer lots of our own digital designs here on the website. They fit blanks offered in this shop.
Q: Do you offer custom digital designs?
A: Unfortunately, we are unable to offer custom designs, but we will take requests and try to work on them when we are able to.
A: Yes! We have a list of designers that we work with to make sure that their designs will work with our products. They have also proven themselves to provide high quality designs and excellent customer service. Many of these designers accept custom requests.
Q: Where do I find the Approved Designers information?
A: You can find the names and websites of our approved designers here: Approved Designer Information. They can also be found in our Facebook group
Q: How do I become an Approved Designer for your shop?
A: Please contact us with your shop information if you are interested in becoming an approved designer.
Brand Ambassador Program FAQS
A: The Brand Ambassador program provides selected applicants with special perks and benefits, in exchange for promoting our company and products! Ambassadors will enjoy special discounts on products, possible early access to certain items, be provided with a unique discount code to share with other potential customers and VIP Ambassadors (Certain criteria must be met to become VIP level) will even earn commission on orders they refer to us!
Q: What does an Ambassador do?
A: Ambassadors are asked to help promote products and our company through social media posts, active engagement in the Facebook group or other social media by sharing or answering questions when possible, and possibly assist with templates or settings for different equipment as deemed necessary. They are also required to make at least 2 purchases from the shop per month, to ensure that you have enough of our quality items to promote and share.
A: Please click on the link in the menu on the top of the website "Brand Ambassador Program" for more information and to submit an application.
Q: How do I know if I was selected to be a Brand Ambassador for ACC Sublimation Blanks?
A: You will receive an email at the email address provided on your application. It will let you know you have been approved. You will be provided with a shareable discount code to provide when promoting our shop, along with a unique SECRET code for your special Ambassador discount. Do not share this code with anyone!
Q: How long am I an Ambassador if selected?
A: Terms for Ambassadors last 3 months, and can be terminated at any time by ACC Sub Blanks if we feel criteria is not being met. We can also extend your term if expectations are being met and exceeded, including the opportunity to become a VIP Ambassador.
A: VIP Ambassadors receive a higher discount on their own orders from the website AND earn a small commission on EVERY order referred to us with the use of their shareable ambassador code.
Q: How do I become a VIP Ambassador?
A: We will decide when an Ambassador has achieved VIP status.
Cancellation & Refund Policy
Returns and Exchanges are not accepted, but please contact us with any issues relating to your order to see if there is an acceptable resolution.
Q: What if an item arrives to me broken or damaged?
A: A claim will need to be submitted to the shipping company that delivered your order. Please also contact us with images of the damage to the items and/or shipping box. We will work with the shipping claim and will determine the best resolution per situation.